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| Home > Frequent Questions |
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< How do I set up a remote connection over the Internet? |
I reloaded the Trakker software. Now, it has downloaded the items list and AR reports, but will not download the customer list. >
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| 7/10/2010
by
jb
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| The first sync is always the hardest, so be patient about troubleshooting. All of our systems have a manual included in the installation, and every manual has a series of steps you need to do in sequence in order to finish the connection. Please give us the name of the application, the steps you have done in installation and setup, and where the system is failing, along with any error messages you are receiving on the screen. If the sync fails for any unknown reason, please send two files from your PC: tdlog.txt and qbsdklog.txt, to support@mobitechsystems.com. You can use the Windows search function to find these files and attach them to an email. Depending upon where the system has failed, these may not exist. Historically we have not found that uninstalling and reinstalling fixes a problem. If an error occurs, stop and send us the information and files so we can help diagnose the problem. |
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< How do I set up a remote connection over the Internet? |
I reloaded the Trakker software. Now, it has downloaded the items list and AR reports, but will not download the customer list. >
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|
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