PROBLEM:

Trakker reports a generic error message related to QuickBooks integration: establishing a connection to a QuickBooks company file, testing or uploading transaction. No specific error condition is provided by Intuit integration subsystem.

SOLUTION:

1.) Enable verbose logging to get extended information from QuickBooks.

• Open the qbsdk.ini settings file. The file will be in a different location depending on your version of QuickBooks:
  • QuickBooks 2008 and later: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\qbsdk.ini
  • QuickBooks 2007: C:\Program Files\Common Files\Intuit\QuickBooks\qbsdk.ini
• In the [LOG] section, change the LEVEL setting from info to verbose.

2.)  Sync again so the log will produce verbose error messages

3.)  Inspect the following QuickBooks log file:

• QuickBooks 2008 and later: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks\qbsdklog.txt
• QuickBooks 2007: C:\Program Files\Common Files\Intuit\QuickBooks\qbsdklog.txt